Questions and answers

The models in the catalogue come from the manufacturer’s documentation of 2012–2014. The EN 71-14 test report and the declaration of conformity for the new batch are in preparation. The CE logo in a catalogue photo is not proof of conformity for us — we publish a document, not a pictogram.

Round: 8, 10, 12, 13, 14 and 15 ft (244–457 cm). Rectangular: 7 × 10 ft and 10 × 17 ft. The catalogue holds 73 models — the size is in the name and in the model code.

These are model designations from the manufacturer’s catalogue, not our “product lines”. The differences lie in the tube diameter, the number of springs, the net height and the fixing method. The full specifications are in the product sheet under “Additional information”.

The first batch is in production for 2027. The price depends on the exchange rate, the freight and the container configuration, so we give it in a proforma once the model is confirmed. We do not put in an “indicative” price only to have to raise it later.

From the manufacturer’s archive (2011–2014) and from the model catalogues. They are illustrative — in the new batch the colours, the prints on the mat and small fittings may differ. We mark every such photo in the product sheet.

Only by model code. The diameter alone is not enough — two “10 ft” trampolines may have a different number of mat eyes, different springs and a different spacing of the net poles. The model code is in the Trampoline passport and on the frame label.

Springs are matched as a complete set with the same parameters. One new spring among old ones changes the distribution of tension and overloads its neighbours. That is why we work in sets, not in single pieces.

Check the spare parts category — we show there only what is actually planned for the first batch. A missing item means no stock, not “ask and maybe we will find one”.

We give a date after production is confirmed and the container is cleared. The delivery rules are described on the “Delivery and assembly” page — without dates we have not confirmed.

We are setting the scope and the periods of the warranty with the manufacturer for the new batch. We do not publish “10 years of warranty” as a promise until there is a warranty card and a spare parts price list covering that period.

Yes — a consumer in the EU has 14 days to withdraw from the contract without giving a reason. The details, including the cost of return shipping, are on the “Returns and complaints” page and in the Terms.